Automatic Comment Approval
To have a conversation/discussion on the website the exchange posts an responses need to appear immediatly
Business Challenge:
- Today comments have to be moderated by a journalist. but moderating comments is costly, time-consuming and not really fun.
- If comments take a long time to be approved, there can be no lively discussion.
- Users are often frustrated because they want to say something now.
Advantages Automatic system:
- Cost and time saving
- Easier interaction with the system for the user
- More comments → More lively page
- Already good training material available (90k comments)
Solution
- With the help of an open source library (FastText) an AI can be trained for any language to approve comments.
- The so-called accuracy of 80% for a training with 20k approved or 5k rejected comments shows that the system already can be.
- We can also use a threshold where only comments can be locked when the system is 99% secure.
- Source: see SYNC-Field